Turns out people don’t even like asking their own cars for directions.

A new report from J.D. Power and Associates says that car owners are becoming less satisfied with their in-car navigation systems and more of them are choosing to use smartphone apps, instead.

Overall satisfaction among the more than 20,000 respondents dropped 13 points from 2011 to 2012, from 694 out of a possible 1,000 to 681, with ease of use cited as one of the top gripes